Tate Woodburn Surveyors Ltd
144 Wandsworth High Street, London, SW18 4JJ
Tel: 020 8870 1010
Email: info@tatewoodburn.com

Last updated: 08/12/2025

1. Introduction

Tate Woodburn Surveyors Ltd (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our surveying and valuation services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant privacy legislation.

2. Information We Collect

We may collect and process the following types of personal data:

a) Information you provide directly

  • Name
  • Address
  • Email address
  • Telephone number
  • Property details relevant to surveys or valuations
  • Payment information (processed securely through third-party providers)

b) Information collected automatically

When you use our website, certain data may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Cookies and tracking technologies

We use Google Analytics to help us understand website usage and improve our services. Google Analytics collects data anonymously and does not identify individual users.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To provide surveying and valuation services
  • To respond to enquiries and communicate with you
  • To send confirmations, reports, invoices, or service updates
  • To improve our website, marketing, and customer experience
  • To comply with legal and regulatory obligations

We do not sell or rent your personal information to any third parties.

4. Legal Basis for Processing

We rely on one or more of the following lawful bases:

  • Performance of a contract (providing our services to you)
  • Legitimate interests (business administration, customer service, website analytics)
  • Legal obligation (compliance with HMRC, RICS, or court requirements)
  • Consent (for marketing communications where applicable)

5. Sharing Your Information

We may share your data with trusted third-party service providers such as:

  • Payment processors
  • IT and website providers
  • Professional advisers (e.g., solicitors)
  • Regulatory bodies if legally required

All third parties are required to keep your data secure and confidential.

6. Data Storage & Security

We take appropriate technical and organisational measures to safeguard your personal information. Your data is stored securely within the UK or within approved jurisdictions that meet GDPR standards.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Deliver our services
  • Comply with legal obligations
  • Resolve disputes

Survey and valuation records may be kept for up to 7 years in line with professional and regulatory requirements.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion where applicable
  • Restrict or object to processing
  • Request transfer of your data
  • Withdraw consent where relevant

Requests may be submitted to: info@tatewoodburn.com

9. Cookies & Google Analytics

Our website uses cookies to improve functionality and analyse usage.
Google Analytics collects anonymised information such as:

  • Device type
  • Pages visited
  • Time on site

You can disable cookies at any time through your browser settings.

10. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Tate Woodburn Surveyors Ltd
144 Wandsworth High Street
London
SW18 4JJ
Tel: 020 8870 1010
Email: info@tatewoodburn.com